El uso de la metodología DEA (Data Envelopment Analysis) para la evaluación del impacto de las TIC en la productividad del sector hotelero

  1. Leal Paço, Cidália María
  2. Cepeda Pérez, Juan Manuel
Turismo y sostenibilidad: V Jornadas de Investigación en Turismo. Sevilla, 17 y 18 de mayo de 2012
  1. Jiménez-Caballero, José Luis (coord.)
  2. Fuentes Ruiz, Pilar de (coord.)
  3. Sanz Domínguez, Carlos (coord.)

Publisher: Edición Digital @tres

Year of publication: 2012

Pages: 245-275

Congress: Universidad de Sevilla. Facultad de Turismo y Finanzas. Jornadas de Investigación en Turismo (5. 2012. Sevilla)

Type: Conference paper


The main objective of this paper is to analyze the nonparametric technique used in many studies of hospitality. The econometric frontier approach, DEA (Data Envelopment Analysis) allows the use of multiple inputs/outputs without imposing any functional form to data or make assumptions of inefficiency. (Technical Efficiency) refers to the ability of a hotel for the maximum output for a given set of inputs, with reference to a function of production. Conversely, (Allocative Efficiency) refers to the ability of a hotel to use the inputs and produce outputs in optimal proportions given their prices. These two measures are combined to provide the measurement of total (Economic Efficiency). The DEA model allows measurement of both when we have information about prices and we want to consider a behavioral objective, such as minimizing costs and maximizing revenues. In the production oriented models DEA is to identify the inefficiency as a proportional increase in production use. You can use an input oriented model to technical inefficiency with a proportional decrease in the use of the entrances. With regard to the guidance market hotels seem to be the natural choice due to its competitive position.