Modelado de procesos en el sector sanitarioexperiencias y conclusiones
- José Manuel Framiñán Torres
- Ángel Isidro Mena Nieto
- Carlos Luis Parra Calderón
- Rafael Ruiz Usano
- Pedro Luis González Rodríguez
Publisher: Asociación Española de Ingeniería de Proyectos (AEIPRO)
ISBN: 84-95809-22-2
Year of publication: 2005
Congress: CIDIP. Congreso Internacional de Ingeniería de Proyectos (8. 2004. Bilbao)
Type: Conference paper
Abstract
This communication is derived from the experience gained in the development of a business process management project. The processes to be improved refer to a number of health services to be implemented in several Spanish hospitals. One of the first phases in the project consisted in modelling the set of current processes (as-is models) for further analysis by means of simulation in order to obtain models representing the target processes (to-be models). In this communication, the methodology employed is described, and advantages and disadvantages of the application of process modelling for health services is described.