An approach to measuring service productivity
- Antonio Ruiz Jiménez
- Isabel González Expósito
- Cristina Ceballos Hernández
- Mª del Amor Jiménez Jiménez
- Antonio Leal Millán (ed. lit.)
- Francisco Javier Landa Bercebal (ed. lit.)
Verlag: Mergablum
ISBN: 84-96378-14-4
Datum der Publikation: 2005
Seiten: 33-44
Art: Buch-Kapitel