An approach to measuring service productivity

  1. Antonio Ruiz Jiménez
  2. Isabel González Expósito
  3. Cristina Ceballos Hernández
  4. Mª del Amor Jiménez Jiménez
Liburua:
Ciudades en Competencia: Innovations and Technology Projects and Operations Management in the City Development
  1. Antonio Leal Millán (ed. lit.)
  2. Francisco Javier Landa Bercebal (ed. lit.)

Argitaletxea: Mergablum

ISBN: 84-96378-14-4

Argitalpen urtea: 2005

Orrialdeak: 33-44

Mota: Liburuko kapitulua