An approach to measuring service productivity
- Antonio Ruiz Jiménez
- Isabel González Expósito
- Cristina Ceballos Hernández
- Mª del Amor Jiménez Jiménez
- Antonio Leal Millán (ed. lit.)
- Francisco Javier Landa Bercebal (ed. lit.)
Publisher: Mergablum
ISBN: 84-96378-14-4
Year of publication: 2005
Pages: 33-44
Type: Book chapter